Privacy Policy

Introduction

CanberavordProX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website CanberavordProX.org or use our services.

This policy complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, postal address)
• Financial information (income, assets, liabilities, investment goals)
• Tax file numbers (only when necessary for superannuation advice)
• Employment information
• Age and family circumstances
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device information

How We Collect Information

We collect personal information through:

• Website forms and booking systems
• Email correspondence
• Phone conversations
• In-person consultations
• Questionnaires and surveys
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information to:

• Provide financial advisory services
• Develop personalized financial strategies
• Communicate with you about our services
• Process payments and maintain records
• Comply with legal and regulatory obligations
• Improve our services and website functionality
• Send service updates and educational content (with your consent)

Disclosure of Information

We may disclose your personal information to:

• Third-party service providers (payment processors, cloud storage providers)
• Professional advisors (accountants, lawyers)
• Regulatory bodies and government agencies (when required by law)
• Related entities within our corporate group

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted data transmission (SSL/TLS)
• Secure data storage systems
• Access controls and authentication
• Regular security audits
• Staff training on data protection

While we take reasonable steps to protect your information, no internet transmission is completely secure. You acknowledge the inherent security risks of providing information online.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory requirements (typically 7 years for financial records)
• Resolve disputes and enforce agreements

Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at [email protected]

Cookies

Our website uses cookies to enhance user experience. For detailed information about our cookie practices, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

CanberavordProX
Level 12, 340 Collins Street
Melbourne VIC 3000
Australia
Email: [email protected]

Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]